marryph Privacy Policy

What We Collect and Why

1. Information We Collect

When you register for a marryph account, we collect personal information that is necessary to verify your identity and comply with Philippine regulations, including your full name, date of birth, email address, and mobile number. We also collect a government-issued ID document as part of our Know Your Customer (KYC) process, which is required before you can make deposits or withdrawals on the platform. During your use of the platform, we automatically collect technical data such as your device type, operating system, browser version, IP address, and session activity logs. This technical data helps us detect suspicious activity, prevent fraud, and ensure the platform performs correctly on your device. We may also collect information about your gaming activity, including bet history, game preferences, session duration, and transaction records, which we use to personalise your experience and meet our regulatory reporting obligations. If you contact our support team, we retain records of those communications to help resolve your queries and improve our service quality. We do not collect any data beyond what is reasonably necessary for the purposes described in this policy.

2. How We Use Your Data

The primary purpose for collecting your personal data is to operate your marryph account, process deposits and withdrawals, and provide you with access to our gaming platform in the Philippines. We use your identity and contact information to send you important account notifications, security alerts, and transaction confirmations via email or SMS. Your gaming activity data is used internally to monitor for problem gambling indicators and to ensure compliance with responsible gaming obligations under applicable Philippine law. We may use aggregated, anonymised data for internal analytics and platform improvement purposes, but this data cannot be used to identify you individually. marryph does not use your personal data for third-party advertising, and we do not sell or rent your information to any marketing companies. Where required by law or by a regulatory authority in the Philippines, we may be obligated to disclose certain data, and we will always do so in accordance with applicable legal requirements. Any use of your data beyond the purposes listed here will only occur with your explicit consent.

3. Data Sharing and Third Parties

marryph shares your personal data only with trusted third-party service providers who are strictly necessary for the operation of the platform, including payment processors such as GCash and Maya, identity verification providers, and cloud infrastructure partners. All third-party partners are contractually required to handle your data in accordance with applicable Philippine data protection laws and are prohibited from using your information for any purpose other than the specific service they provide to us. We do not share your data with advertisers, data brokers, or any entity whose primary purpose is the commercial exploitation of personal information. In the event of a merger, acquisition, or sale of assets involving marryph, your personal data may be transferred to the successor entity, and you will be notified of any such change in advance. We may disclose your information to law enforcement or regulatory bodies if we receive a valid legal request or if we believe disclosure is necessary to prevent fraud, protect the safety of our players, or comply with our licensing obligations. We will never share your data with entities located outside the Philippines unless adequate data protection safeguards are in place and the transfer is permitted under applicable law. You have the right to request a list of the third parties with whom your data has been shared by contacting our support team.

4. Data Retention

We retain your personal data for as long as your marryph account remains active and for a minimum period of five years after account closure, in line with Philippine anti-money laundering regulations and gaming licence requirements. Transaction records and KYC documents are kept for the full retention period to allow for regulatory audits and dispute resolution. If you request account deletion, we will remove or anonymise data that is no longer required for legal or regulatory purposes within a reasonable timeframe. Certain data, such as records of self-exclusion requests or responsible gaming interventions, may be retained for longer periods to protect your interests and prevent re-registration during an active exclusion period. We conduct periodic reviews of the data we hold to ensure that information which is no longer necessary is securely deleted or anonymised. All retained data is stored on secure, access-controlled servers and is subject to the same security measures as active account data.

5. Your Rights Under Philippine Law

As a data subject under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have the right to be informed about how your personal data is collected and used, which is the purpose of this Privacy Policy. You have the right to access a copy of the personal data we hold about you by submitting a written request to our support team, and we will respond within a reasonable period. You may request the correction of any inaccurate or incomplete personal data associated with your account at any time. You have the right to object to the processing of your personal data on legitimate grounds, and we will assess your objection in accordance with applicable law. If you believe your data has been processed unlawfully, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. You may also request the erasure of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. To exercise any of these rights, please contact our support team using the details provided on the platform.

6. Cookies and Tracking

marryph uses essential cookies and similar technologies to maintain your login session, remember your preferences, and ensure the platform functions correctly on your device. We do not use third-party advertising cookies or cross-site tracking technologies that would allow external parties to monitor your browsing behaviour outside of the marryph platform. Session cookies are automatically deleted when you close your browser, while persistent cookies used for preference storage are retained for a limited period and can be cleared through your browser settings at any time. We may use anonymised analytics tools to understand how players navigate the platform, which helps us identify areas for improvement and optimise the mobile experience for Filipino users. You can manage your cookie preferences through your browser settings, though disabling essential cookies may affect the functionality of certain platform features. We do not use fingerprinting, pixel tracking, or any other covert tracking method that is not disclosed in this policy.

7. Security Measures

We implement industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the marryph platform is encrypted using TLS (Transport Layer Security) protocols, and sensitive data at rest is stored using strong encryption standards. Access to personal data within our organisation is restricted to authorised personnel on a need-to-know basis, and all staff with access to player data are subject to confidentiality obligations. We conduct regular security assessments and vulnerability testing to identify and address potential weaknesses in our systems. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the National Privacy Commission in accordance with the timelines required under Philippine law. While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your marryph account and to enable any available two-factor authentication options.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable Philippine regulations. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players through the platform or via email. Your continued use of the marryph platform after any updates have been posted constitutes your acknowledgement of the revised policy. We encourage you to review this page periodically so that you remain informed about how we protect your personal information. If you have any questions about this Privacy Policy or wish to exercise your data rights, please visit our FAQ page or contact our support team directly through the platform.